Privacy Policy

We reserve the right to periodically update and amend this Privacy Policy to reflect changes in how we process your personal data or changes in legal requirements. When we make such changes, we will publish the amended version on our website. Please therefore review this Privacy Policy periodically.

www.zonek.ro is the trading name of Zonek Telecom Ltd, registered under company number 12568229, at 7 Court Road, Wolverhampton, West Midlands, England, WV6 0JN. Website: www.zonek.ro. For the purposes of data protection legislation, we act as controller when processing your personal data.

We also offer registration through your Facebook account. If you choose this option, you will be directed to a page administered by Facebook Inc, where it will inform you about transferring your data to www.zonek.ro. See the Facebook Privacy Policy.

We may store and collect information through cookies and similar technologies as described in our Cookie Policy.

We do not collect or otherwise process sensitive data included in the special categories of personal data under the General Data Protection Regulation. We also do not seek to collect or process data relating to children under 16.

Processing for these purposes is usually necessary to enter into and perform a contract between Zonek Telecom Ltd and you. Certain related processing is also required by applicable law, including tax and accounting legislation. We base these activities on our legitimate interest in conducting business, while ensuring that your fundamental rights and freedoms are not adversely affected.

We ensure that this processing respects your rights and freedoms and that decisions based on it do not produce legal effects concerning you or similarly affect you to a significant degree.

In certain circumstances, we may base marketing activities on our legitimate interest in promoting and developing our business, in accordance with Article 12(2) of Law no. 506/2004. Whenever we use your information for our legitimate interests, we take the necessary steps to ensure that your fundamental rights and freedoms are not adversely affected. You may nevertheless ask us at any time, through the methods above, to stop processing your personal data for marketing purposes, and we will comply.

The general basis for this processing is our legitimate interest in defending our business, while ensuring a balance between our interests and your fundamental rights and freedoms.

As a general rule, we store your personal data while you have an account on www.zonek.ro. You may ask us at any time to delete certain information or close your account. We will comply, subject to retaining certain information, including after account closure, where applicable law or our legitimate interests require it.

For orders placed on www.zonek.ro, personal data contained in financial and accounting documents or their supporting documents is retained for at least 10 years under Article 38 of Annex 1 to Ministry of Public Finance Order no. 2634/2015 on financial and accounting documents. It will not be accessed for purposes other than the legal purpose for which it is archived.

We may also disclose certain personal data to public authorities where legally required or necessary to protect a legitimate interest.

Access to your data by private-sector legal entities is provided in accordance with data protection and confidentiality law and contracts concluded with those entities.

We currently store and process your personal data in Romania.

We undertake to protect personal data through appropriate technical and organisational measures in accordance with industry standards.

Your data is transmitted using state-of-the-art encryption algorithms and stored on secure servers with data redundancy.

Payment processor: details to be provided soon. Payment information is encrypted using HTTPS with TLS 1.2 encryption.

Despite our safeguards, transmitting information over the Internet or other public networks is not completely secure. There is a risk that unauthorised third parties may see and use the data. We cannot be responsible for vulnerabilities in systems outside our control.

The General Data Protection Regulation grants you rights concerning your personal data. You may request access, correction of errors in our records, and/or object to processing. You may also complain to the competent supervisory authority or seek a judicial remedy. Where applicable, you may request erasure, restriction of processing or data portability. Further details follow below.

Contact us using the details above to exercise your rights. Please note:

Identity: we take the confidentiality of personal data records seriously. Send requests using the email address associated with your www.zonek.ro account. Otherwise, we reserve the right to verify your identity by requesting additional information.

Response time: we aim to respond to valid requests within one month, except where a request is particularly complex or you have submitted multiple requests, in which case we aim to respond within two months. We will tell you if we need more than one month. We may ask you to clarify what you want to receive or what concerns you, to help us respond more quickly.

Third-party rights: we do not have to comply with a request if it would adversely affect the rights and freedoms of other data subjects.

You may ask us to correct or complete inaccurate or incomplete personal data. We may seek to verify its accuracy before correcting it.

We do not have to erase data where processing is necessary to comply with a legal obligation or to establish, exercise or defend legal claims. Other exceptions may apply, although these are the two most likely grounds for refusing erasure.

Before exercising this right, download and save all documents concerning orders placed with Zonek Telecom Ltd from your www.zonek.ro account, regardless of whether invoices were issued to you or another individual or legal entity. These include invoices and warranty certificates. If you do not do this before requesting erasure, you will lose those documents and we may be unable to provide them later: deleting the data and the www.zonek.ro account, together with its associated data and documents, is irreversible.

After a restriction request, we may continue to use your personal data with your consent; to establish, exercise or defend legal claims; or to protect the rights of Zonek Telecom Ltd or another individual or legal entity.

You may ask us to provide personal data in a structured, commonly used, machine-readable format, or to transfer it directly to another controller, but only where processing is based on your consent or on entering into or performing a contract with you, and is carried out by automated means.

You may object at any time, on grounds relating to your particular situation, to processing based on our legitimate interests if you consider that your fundamental rights and freedoms override those interests.

You may also object at any time to processing for direct marketing, including profiling, without giving a reason. We will stop that processing as soon as possible.

You may ask not to be subject to a decision based solely on automated processing if it produces legal effects concerning you or similarly affects you to a significant degree.

This right does not apply where the automated decision is necessary to enter into or perform a contract with you; is authorised by law with appropriate safeguards for your rights and freedoms; or is based on your explicit consent.

You have the right to complain to the supervisory authority about the processing of your personal data.

Without affecting your right to contact that authority at any time, please contact us first. We promise to make every necessary effort to resolve concerns amicably.