Terms of Service

This document defines the framework within which Zonek Telecom Ltd provides services to its users and constitutes an agreement between the parties. All recipients of the services are subject to these terms and conditions. Use of the services therefore implies acceptance of, and compliance with, these Terms of Service. Zonek Telecom Ltd reserves the right to amend this document without prior notice. Such amendments do not constitute valid grounds for the user to terminate the business relationship or refuse payment for services offered or performed.

www.zonek.ro identifies Zonek Telecom Ltd as the PROVIDER of web hosting, game server hosting and other services that may be contracted and purchased online through this website.

User: an individual or legal entity using the services provided by Zonek Telecom Ltd.

Requested personal data: surname, first name, telephone number, email address and address (town/city, county, street, number, building and apartment).

Order: completion and submission of the order form by an individual or legal entity requesting at least one service provided by Zonek Telecom Ltd.

Month: the calendar month—the period for which a service has been paid.

Last payment day: the final day on which payment may be made to extend the current service. If payment is not made, the service may be suspended after 23:59. For returning users, the payment day remains constant, except for payment dates falling on the 29th, 30th or 31st, which are adjusted to the last day of the relevant calendar month and subsequently return to the original date. Calendar months have 30 or 31 days, except February, which has 28 days or 29 in leap years.

www.zonek.ro provides hosting on servers owned by Zonek Telecom Ltd. Users have no rights over the equipment. Physical access to the equipment is strictly prohibited.

This website uses cookies. Disabling cookies in your browser may prevent access to certain pages or functions, such as registration, password recovery or remaining signed in.

Enabling cookies in your browser and continuing to use our website is considered your implied consent to the use of cookies. If you wish to delete or stop using cookies from our website, you can disable them in your browser settings. Learn more in our Cookie Policy.

Zonek Telecom Ltd's liability is limited to the value of its services provided during one unit of time—a month—in proportion to the duration of its culpable failure to perform. Zonek Telecom Ltd shall not be liable to the user or third parties for damage, lost profits or unrealised benefits arising directly or indirectly from improper use of the services.

Zonek Telecom Ltd is not responsible for loss of information or other losses or malfunctions caused by service failure. Responsibility for backups rests entirely with the User. Zonek Telecom Ltd cannot be held responsible if the User's application or website does not work on the server; the User must ensure compatibility with the server. See hosted server compatibility.

1. All orders must be placed online. First check the Details, description and specifications of the service you wish to order and pay for. Placing an order implies that you know the specifications of the ordered service or product.

2. Users must enter the requested personal data completely, accurately and truthfully. Use of our website constitutes acceptance of the Privacy Policy. Zonek Telecom Ltd cannot be held liable for inconvenience caused by incorrect or incomplete information supplied by users.

3. After the order is completed and payment confirmed, you will receive an email containing your hosting access details.

4. The User agrees to pay for our services in advance for the period during which they are provided. Payments already made cannot be returned or cancelled if the User no longer wishes to use the services paid for in advance.

5. Services may be paid for by bank transfer, SMS or card, or partly or wholly with vouchers. Rates may change. Do not make a payment until you have placed a new order on the website.

For card or bank transfer payments, a pro forma invoice is automatically sent to the User's email address. The pro forma invoice has no fiscal value, but contains all information needed to make payment and is also available in the User's account.

You must pay the transfer fee charged by the bank through which you make the transaction. We recommend checking bank fees. Our company also pays a separate fee to the bank where its account is held for receiving your transfer. We recommend using your own bank account so that the transfer fee is recorded correctly.

If you do not have a bank account and the bank records its transfer fee as money received into our company's account, the service amount is increased by that fee to account for the additional receipt recorded by the bank. The bank deducts that fee from our account; our company actually receives the price displayed on the website.

6. After payment by bank transfer or card has been received, a fiscal invoice is issued.

7. For payments at a bank counter or by bank transfer, Zonek Telecom Ltd recommends confirming payment by emailing a copy of the payment document to zonek_telecom@yahoo.com. Users receive Zonek Telecom Ltd services within a maximum of 24 hours after payment confirmation.

8. Fiscal invoices can be viewed as PDF attachments to the invoice notification email.

9. Zonek Telecom Ltd reserves the right to negotiate applicable rates with each user, either increasing or decreasing them, according to its service promotion policy.

10. Read the promotion conditions carefully. Partnership promotions permit withdrawal of additional slots and application of the standard pricing plan if you no longer meet partnership conditions.

Promotions are NOT cumulative. Regardless of the number of promotions available to a Client, only one promotion may be used for an order unless we authorise an exception. Clients cannot combine benefits from different promotions running at the same time for the same order.

Promotions are not retrospective. Clients cannot claim benefits retrospectively from a promotion that has ended or is no longer current. Benefits obtained by a Client or Participant cannot be transferred to third parties. The cash equivalent of a gift, service or free benefit obtained through a seller's promotion is not available.

Responsibility cannot be transferred for accounts with active promotions. Accounts cannot be sold; such sales are prohibited as illegal under these terms. Accounts must not be made available to others under a pretext. Zonek Telecom reserves the right to disqualify a Client or Participant who breaches promotion rules, or where there is suspicion or evidence of improper conduct, trading in accounts held, or sabotage of any kind against the Seller or its websites.

11. The ordered service is considered to have been provided from the date (day, month, year) on which it is first activated.

12. You are NOT required to pay every month. There are no penalties for non-payment. Hosting closes automatically if its renewal is not paid through Service Management during its operating period. See hosting renewal information.

Hosting is initially suspended and may be kept intact for between 0 and 7 days, after which it is deleted. During that period, you can order renewal at any time if the hosting has not been deleted. If it has been deleted, you lose the IP address, current hosting data and access details. You may place a new order, which automatically activates different hosting with a different IP address and access details.

13. Server IP addresses are allocated randomly and reserved only while the service is paid for and listed in the website account under Service Management. If the service is no longer listed there, its previous IP address is no longer available and cannot be allocated on request.

14. Zonek Telecom Ltd reserves the right to permanently delete all hosting account data after the pro forma invoice payment deadline if payment has not been made, or after the paid service period has expired, without providing a backup of deleted data.

15. Transfer of responsibility: the Client assigning the contract must provide proof of payment of the latest invoice. This also applies to an individual assigning a contract.

The Client taking over the subscription must change the client account details and wait for validation by an Operator or through online chat, or submit the details through a ticket in the client account. When a new subscription is concluded, a new offer will be made based on the selected payment period. zonek.ro regularly has promotions for renewal paid in advance.

An invoice is then issued in the new holder's name and must be paid. The responsibility transfer fee is EUR 10 including VAT and appears on the invoice issued to the new contract holder.

Please understand the need for this fee, as many clients transfer services, sometimes several times a year. The invoice for this fee also proves that you are the new holder. Payment of the transfer fee is strictly the new account holder's responsibility. You must communicate these matters to each other before transferring, or read the Terms of Service published on www.zonek.ro.

To apply for a refund, you must already have an active service closure request in your account before applying; the service must not have simply been suspended immediately beforehand.

If there is no open service closure request in the account at the time of a refund request together with service suspension, the case will be treated as fraud.

You cannot have services suspended without an active cancellation request for that service before or during suspension, then pay and immediately apply for a refund. This will be treated as fraud involving data collection or recovery followed by a “hit and run”.

In such cases, amounts may, at zonek.ro's discretion and depending on the circumstances, be returned as client account credit for future service purchases.

No refunds are made for domains or VPS services because they involve activation work and costs.

For other services, only payments made by bank transfer may be refunded. Payments by SMS or bank card are returned only as credit in the user's www.zonek.ro account, usable for future services or orders. The processors for these payment methods do not provide a refund service.

Zonek Telecom Ltd reserves the right to return money transferred to the company's bank account, less associated fees, if the transfer did not follow the ordering and payment procedure and does not match the price of the requested service.

Returned amounts will be reduced by the fees incurred when receiving and refunding the payment.

You agree to lose all rights over your services in the event of a payment reversal requested by the card issuer, the bank from which a transfer was made or the provider of sums paid by SMS; fraud involving bank transfers, cards or telephone credit; non-payment of sums owed to the telephone operator; or any disputed or conditional payment.

www.zonek.ro and its affiliates, collectively “Zonek Telecom”, have established this Acceptable Use Policy to encourage responsible use of the www.zonek.ro networks, systems, services and websites, collectively the “Zonek Telecom Network and Services”, by our users and other users, collectively “Users”, and to enable us to provide safe, reliable and productive services.

The Network and Services must be used consistently with their intended purposes and only for lawful purposes. Users must not transmit, distribute or store material that breaches applicable laws or regulations; infringes copyright, trademarks, trade secrets or other intellectual property rights, image rights, privacy, publicity or other non-property personal rights of third parties; is false, obscene, defamatory, libellous, threatening or abusive; contains a virus, worm, Trojan horse or other damaging component; contains fraudulent offers or promotional materials with false or misleading claims or representations; or otherwise exposes Zonek Telecom Ltd or its staff to criminal or civil liability.

Zonek Telecom Ltd has exclusive ownership and usage rights over its purchased domains, including zonek.ro, and their subdomains. It may suspend permission granted to a user to use one or more subdomains at any time without giving reasons.

Zonek Telecom Ltd assumes no responsibility for material created or accessible on or through its Network and Services that was not sent by it or at its request. It does not monitor or exercise editorial control over such material, but reserves the right to do so to the extent permitted by applicable law. It is not responsible for how such materials are accessed through the Network or Services under this document, or for the content of websites other than those belonging to HostGame.

Users are advised that accessing Internet material, directly or through password authentication; providing personal data, including bank account or card numbers; accepting self-installing applications; or accepting automatic connections to third-party destinations may cause financial or non-financial harm.

Bandwidth limit and overage fees: all VPS plans include unlimited bandwidth subject to a monthly Fair Usage Policy (FUP) of 2 TB. If traffic exceeds 2 TB in one billing cycle, an automatic EUR 50.00 overage charge will be invoiced to your account. Upon payment, your service will continue without interruption until the next billing date.

Action after exceeding the limit: if you expect to exceed 2 TB again the following month, you must contact support before the next billing cycle. We will work with you to calculate a custom pricing plan suited to your traffic requirements. If you do not expect to exceed the limit next month, no action is necessary.

If a billing cycle begins without prior notification and traffic again exceeds 2 TB, the automatic EUR 50.00 overage process will repeat. If total traffic exceeds 8 TB in a single billing cycle, another automatic EUR 50.00 overage charge will be issued.

Users must not breach or attempt to breach network or service security. This includes accessing data not intended for them or entering servers or accounts without permission; probing, scanning or testing system or network vulnerabilities or breaching security or authentication without proper authorisation; interfering with, interrupting or disabling another user's, host's or network's service through overloading, flooding, mail bombing, crashing or other means; forging TCP/IP headers or any part of their information when sending email; or taking action to obtain services to which they are not entitled.

The User is solely responsible for third-party claims addressed to Zonek Telecom Ltd arising from activities prohibited by this document. The User will compensate both affected third parties and Zonek Telecom Ltd for financial or non-financial damage caused intentionally or through negligence.

Technical support covers use of www.zonek.ro and administration of the hosting services provided, not administration of scripts, plugins or add-ons used on those services. The User is responsible for the websites and servers purchased.

The User must update their game, script or software to use it on the hosting service. Server hosting provided by www.zonek.ro uses the latest configurations supplied by the manufacturer. Old server configurations are not archived.

Force majeure, as defined by law, releases the party invoking it from liability if invoked within 48 hours of its occurrence and adequately substantiated.

Disputes between the parties that cannot be resolved amicably shall be submitted to the competent courts.

Use of our website constitutes acceptance of the Privacy Policy. Users must not give their access credentials to third parties and are responsible for the consequences of doing so.

Use of our website constitutes acceptance of the Domain Name Agreement.

Zonek Telecom Ltd is registered under company number 12568229, at 7 Court Road, Wolverhampton, West Midlands, England, WV6 0JN. Website: www.zonek.ro.

For questions, email zonek_telecom@yahoo.com.

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